Frequently Asked Questions
This page contains answers to common questions handled by our
support staff, along with some tips and tricks that we have found useful and presented
here as questions.
Problems Concerning Unlocking:
- I entered the registration key into the unlock window, but the
program is not accepting my code?
- I cannot find the Unlock command in the About menu.
General Problems:
- I can see the character, but when he speaks, I can see
the bubble but cannot hear any voice?
- My Screen Saver doesn't run when Speak is running.
Speech Recognition Problems
- How can I adjust the microphone settings like in Agent 1.5? I
cannot find it in Agent's Properties.
- The character does not respond to my spoken input?
- I installed the Speech Engine, and then when I try to install
Microsoft Agent, I get the error: "Error creating process <regsvr32/s
c:\WINDOWS\msagent\AgentCtl.Dll>. The system cannot find the file specified."
- How do I make characters listen for voice commands? Speak doesn't
respond to my voice command.
- My voice commands doesn't work. When I push SCROLL LOCK, it says
that speech input is not available in English. what does that mean? Can I get it voice
activated?
Visit
Microsoft's Trouble Shooting Page for Microsoft Agent
Problems Concerning Unlocking
Q: I entered the registration key into the unlock
window, but the program is not accepting my code?
A: Are you sure you have the right program that matches your registration code?
If you purchased Speak, then you must Unlock Speak (and not Speak & Mail). Most people
purchase Speak and they get a code to unlock Speak, and then use that code to unlock Speak
& Mail instead.
Speak Lite Version starts with 1.0, Speak Version starts with
1.8 and Speak & Mail version starts with 1.9 and Speak & Mail 2000 version
starts with 2000.
To find out the version you have. Go to the About Menu, and
select "About Speak".
Q: I cannot find the Unlock command in the About menu.
A: You have an older version of Speak that doesn't have that command, download
the latest version from http://www.shadisoft.com/download.
General Problems
1. I can see the character,
but when he speaks, I can see the bubble but cannot hear any voice?
Some components of Microsoft Agent may not be installed
properly. to fix this problem, please do the following:
 | Make sure you have the latest version. Go to
http://www.shadisoft.com/updates
|
| Delete the contents of
C:\windows\msagent (if you have
windows XP, or Windows 2000 ignore this step) |
| Delete the contents of C:\windows\lhsp |
| Run Speak setup again |
| Install Microsoft Speech Recognition again (If you had it
installed before) |
| Restart |
| Run Speak and see if this fixes the problem. |
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2.
My Screen Saver doesn't run when Speak is running?
Go to Options/Character Tab, and disable idle animations.
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Speech Recognition Problems
1. How can I adjust the microphone settings like in Agent 1.5? I
cannot find it in Agent's Properties.
Agent 2.0 has a whole Control Panel object where you can
customize the settings for the input and output engines. You can also train agent for
hearing, change pronunciation and more.
To install the Speech Control Panel, download Speech
Control Panel.
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2. The character does not respond to my spoken input?
| Are you holding the LISTENING KEY (Usually SCROLL LOCK) when
talking? |
| Verify that your microphone is correctly plugged in. It is a
good idea to test it with another sound input application to ensure that it works
properly. |
| Verify that a compatible speech engine is installed. Under
Windows 95, Windows 98 open the Control Panel. If you find the Speech object there, open
it, and it will list the speech engines available and installed on your system. If the
Speech object is not present, install it from the
Microsoft Agent
Downloads page. |
| Verify that your sound input for speech input is set
properly.
 | Open the Speech input object in the Control Panel. If the
Speech object is not present, install it from the
Microsoft Agent
Downloads page. |
| Select "Microsoft Speech Recognition 4.0
(English)" which is under "'Voice Input" |
| Click "Adjust Microphone Settings" followed by
"Training", if they are disabled, either you didn't install Microsoft
Recognition 4.0 or it is not selected in the Speech Control Panel. |
|
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3. I installed the Speech Engine, and then
when I try to install Microsoft Agent, I get the error: "Error creating process
<regsvr32/s c:\WINDOWS\msagent\AgentCtl.Dll>. The system cannot find the file
specified." I installed the Speech Engine, and then
when I try to install Microsoft Agent, I get the error: "Error creating process
<regsvr32/s c:\WINDOWS\msagent\AgentCtl.Dll>. The system cannot find the file
specified."
| You have installed the Speech Engine before Microsoft Agent.
You must install Agent components in the following Order:
| Microsoft Agent 2.0 |
| L & H TruVoice Speech Engine |
| Microsoft Speech Recognition Engine |
|
| To fix this problem:
| Go to Control Panel |
| Add/Remove Programs |
| Remove any of the following:
 | Lernout & Hauspie TruVoice ....TTS Engine |
| Microsoft Speech Recognition Engine 4.0 (Language) |
|
| Now install the three components again in the order
specified in the |
|
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4. How do I make characters listen for voice commands?
| Make sure you have Microsoft Speech Recognition 4.0
Installed. To install it, go to:
http://www.shadisoft.com/agent |
| If you have that installed, hold the SCROLL LOCK key and say
your command. |
| If the character doesn't understand or respond to your
commands:
| Open the Speech input object in the Control Panel. If the
Speech object is not present, install it from the Microsoft Agent
Downloads page. |
| Select the speech input engine you have installed. |
| Choose the Microphone Settings Wizard button. If this button
appears disabled, a compatible speech engine is not installed or the speech engine you
installed may not support automatic adjustment. |
|
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5. My voice commands
doesn't work. When I push SCROLL LOCK, it says that speech input is not available in
English. What does that mean? Can I get it voice activated?
Download Microsoft Speech Recognition 4.0 from http://www.shadisoft.com/agent.
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Still having trouble? Please fill our Technical Support
Form.
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